Event venues faced challenges such as handling a high volume of repetitive queries, managing special requests, and ensuring consistent communication across channels. The booking process was often complicated and time-consuming, involving multiple emails and calls, leading to errors and inefficiencies.

Updating or modifying bookings wasn’t any easier. It typically involved multiple phone calls or emails, creating a slow and cumbersome process. With staff juggling calls, emails, and messages, mistakes were inevitable—double bookings, missed dietary requests, and overlooked details became common.

Identity checks and managing special requests only added to the workload, making it harder to maintain quality customer service. Venues needed a smarter, more efficient way to manage these tasks without sacrificing the customer experience.

• Complex booking process requiring multiple interactions
• A high volume of repetitive customer inquiries
• Manual identity verification slowing down bookings
• Difficulty managing dietary requirements and special requests
• Inconsistent communication across different channels
• Time-consuming booking modifications and support requests

• Optimize the booking process through WhatsApp
• Automate responses to common venue queries
• Integrate secure identity verification
• Manage dietary preferences efficiently
• Provide 24/7 booking support
• Enable smooth booking modifications
• Create a unified communication channel