Main Functionality:
Meet Marc, our AI Voice Assistant developed to support Car Avenue, a leading Mercedes-Benz dealership in Belgium. This case study highlights how Marc assists customers with routine service tasks, providing seamless communication and convenience.
Key Features of Marc:
- • Proactively Inform Customers About Upcoming Maintenance Marc reaches out to customers to notify them about upcoming maintenance due on their vehicles. For example, he might call the owner of a 2018 Mercedes-Benz GLA-Class two weeks ahead of scheduled service, keeping customers informed and prepared.
- • Effortlessly Schedule Service Appointments Marc simplifies booking maintenance by offering available dates and times during the call. He can even suggest service centers based on a customer’s location or previous visits. This ensures that the booking process is easy and personalized to customer preferences.
- • Answer Common Service Questions Whether it’s about pricing, service details, or timing, Marc responds clearly. For instance, when asked about service costs, he provides a straightforward answer like, 'The service typically costs around 300 euros.' Marc can also explain what’s included in the service, such as oil changes, filter replacements, or brake inspections, and estimate how long the appointment will take—usually between two and three hours.
- • Engage in Professional, Personalized Conversations Marc uses a friendly, professional tone, making interactions feel natural. Without using personal details, he adapts his responses based on customer input, creating a smooth, human-like conversation.
- • Handle a Range of Inquiries Professionally Marc is cool at answering questions, summarizing important details, and guiding customers through the scheduling process. If Marc can’t answer a specific query, he offers to have a manager follow up, ensuring that no question goes unanswered.
- • Politely Redirect Unrelated Inquiries If a customer asks a question outside of Marc’s scope, such as one unrelated to Car Avenue’s services, Marc professionally redirects the conversation while keeping the interaction positive and respectful.
How to Experience Marc in Action:
Click the 'Start Voice Conversation' button to begin your interaction with Marc.
- Proactive Service Call: Hear Marc inform you about an upcoming service due for your 2018 Mercedes-Benz GLA-Class.
- Appointment Scheduling: Try scheduling a service. For example, say "next Friday" or "tomorrow," and watch how Marc offers available time slots like, "We have 10 AM or 2 PM available. Do either of those work?"
- Service Center Locations: If Marc suggests CAR Avenue Arlon but you prefer a different location, mention your city, and see how Marc recommends the closest service center.
- About pricing: Ask, "How much will the maintenance cost?" Marc will give a realistic estimate.
- About service details: Ask, "What’s included in the service?" Marc will provide a concise overview.
- About duration: Ask, "How long will the service take?" Marc will give you an accurate timeframe.
Handling Objections or Unavailability: If you're not ready to book, say so, and watch how Marc respectfully handles it, offering future assistance.
Unrelated Questions: Ask something unrelated to Car Avenue’s services and see how Marc redirects the conversation back to the task at hand.
When you're done testing, end the conversation. You can also provide feedback to help us improve Marc’s performance.
Share your experience to help us improve Marc’s interactions.
Interested in seeing how an AI Assistant like Marc can benefit your business? Try a free demo today and experience firsthand how it executes diverse business operations improving customer satisfaction and loyalty leading to high conversion rates.
