AI Chatbot Development Services

Our AI-driven chatbots enhance customer interactions and streamline internal workflows.

Transform your digital landscape and foster a culture of efficiency, innovation, and stronger client connections.

AI Chatbot Use Cases

Customer Support

Product Support
FAQ Automation
24/7 Live Chat
Tracking Orders
Return&Refunds

Business Automation

Knowledge base Integration
Scheduling Appointments
Notifications
Automated Invoicing
Inventory Management
Employee management
(onboarding, regular surveys,etc)

Marketing and Sales

Lead Generation
Upselling
Customer Engagement
Promotions
Custom marketing campaigns
Loyalty programs
Surveys
Content Distribution

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AI Chatbot Development Services We Offer

Chatbot consulting

Our team is all about crafting AI solutions that feel like a natural part of your brand and really click with the people you’re trying to reach. We work to create an AI strategy that fits perfectly into how your business runs, giving you a headstart in the market and making things run smoother.

Conversation design

Our chatbot design philosophy centers on an exceptional user experience. We have a dedicated team of Conversation Design experts who meticulously develop interfaces that are both intuitive and engaging. This ensures that every interaction users have with our AI chatbot is smooth, natural, and enjoyable.

Chatbot design and creation

We create custom chatbots that truly match your business needs. Our team gets to know your brand and goals, then crafts chatbots that blend seamlessly with your brand, ensuring genuine and effective user experience.

Chatbot integration

We seamlessly integrate chatbots into your existing platforms, from websites to social media and internal systems like CRM. They’re designed to enhance your setup, offering a smooth and connected user experience.

Chatbot maintenance and support

After launching your chatbot, we stay engaged with ongoing support and maintenance. Our team ensures it runs smoothly, stays updated with the latest tech, and resolves any issues, allowing you to focus on your core business with peace of mind.

Process of AI Chatbot Development

Your idea

Got a chatbot idea? Let’s make sure it’s feasible. We’ve been down this road and can guide you through.

Our action plan

We’ll dive into your business during the discovery phase and craft a 12-month roadmap. This includes everything needed to start the journey – functional mindmap, timeframe and budget evaluation.

Navigating change

Change isn’t easy, but we’re here for it. Our weekly sessions during the discovery phase will align your goals with what’s technically possible.

Proof of concept

We’ll get a Proof of Concept rolling in 1 month. This step is all about setting and hitting our initial targets.

POC in action

If the POC faces any challenges, no stress. We’re committed to analyzing and tweaking until we get it right.

Building the MVP

With clear goals and regular updates, we develop a Minimum Viable Product. Expect progress without surprises.

Ready to scale

From the get-go, we’ve been preparing to scale. When it’s time, we’re ready with everything set for your big ambitions.

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The Power of Custom Developed Chatbots

Authentic human communication

Our chatbots come equipped with Context Awareness and Intent Recognition tech. Simply put, they remember past chats and get what users are looking for, leading to clearer, more on-point conversations.

Multilingual support

Our chatbots can chat in many languages, making it easier for people around the world to use them in their preferred language. This means a more welcoming and accessible experience for everyone, no matter where they’re from.

Process automation

Our chatbot can sync with various internal processes, streamlining your workflows and simplifying audits, trials, and revisions.

High security and standards

We sign a Service Level Agreement (SLA) for dependable support, plus white-labeling to keep it all in line with your brand. We are NDA, HIPAA, and GDPR compliant, so your data is always safe with us.

Our AI Chatbot Development Tech Stack

Python

Huggin Face

GPT-4

Whisper

DALL.E

LLaMA 2

Midjourney

Stable Diffusion

ReactJS

Integrate Our Chatbots into Different Platforms

Web

Ios

Android

FB Messanger

Apple Business Chat

Google RCP

Twillio Voice

Alexa

Slack

Discord

SMS

Discover our case studies

Learn about the value we bring to businesses

Customer Support AI Chatbot Development Service for E-commerce
How we enhanced customer experience for a leading e-commerce company:
- The company reached 70% reduction in average customer response time.
- The AI chatbot ensured round-the-clock assistance, boosting customer satisfaction rates by 30% due to its non-stop availability.
- With the AI's learning capabilities, the chatbot resolved three-quarters of issues without escalation.
- Drastic decrease in manual ticket processing, allowing staff to focus on more complex tasks.
See full case study
AI-Powered CV Matching
How we helped a recruitment company reduce time-to-hire and significantly improve the quality of hires:
- 50% reduction in time-to-hire. By automating the screening process, the AI tool halved the recruitment cycle, allowing companies to fill positions more rapidly.
- 30% decrease in hiring costs. Efficiency gains and a shorter hiring process reduced the overall expenses associated with recruitment activities.
- Reduced the workload on HR personnel by automating the CV matching process, allowing them to focus on more strategic tasks.
- Leveraged AI and analytics to make informed hiring decisions based on comprehensive data analysis.
See full case study
AI-Powered Personalized Hair Care Recommendation System
How we improved a UK beauty retailer’s customer experience with AI:
- Enhanced customer engagement and satisfaction. Personalized hair care  solutions improved retention rates by 30% and increased repeat purchases.
- 40% increase in repeat customer visits.
- Streamlined shopping experience, leading to positive customer reviews.
- Increased sales through personalized recommendations.
See full case study
AI-Enhanced Online Course Platform for Accountants
Boosting engagement and revenue through tailored learning experiences:
- 40% increase in average user session duration on the platform.
- Enhanced personalization and course recommendation algorithms contributed to a 25% increase in yearly subscription renewals and new sign-ups.
- Improved user satisfaction and engagement with personalized learning experiences.
- 30% increase in overall revenue per user.
See full case study
ERIC – Helping a career discovery provider achieve cross-app efficiency and profound personalization through an extensive tech stack
ERIC is the ultimate career discovery platform connecting young people to internships, apprenticeships, events, courses, and upskilling opportunities across the creative industries.
- An interactive web app for managing content operations
- A stable and quickly updateable mobile application
- New personalization logic and an upgraded mobile app design
- Significant increase in the number of mobile app users
See full case study
AgroTOP – How we Helped an AgriTech Startup go to the market in four-month reusing the components from the root project
AgroTop is a new generation of farm management systems for remote control of production processes in agribusiness.
- Today product helps hundreds of clients effectively manage millions of hectares of agricultural land
- The initial version of the product was finished and implemented for the first client in 4 months
- Received a Unisef grant from among 1,000 applicants
- The product becomes profitable in 8 months
See full case study

Our Industry Expertise for AI Chatbot Development

At Softblues, our mission is to provide AI-powered chatbot solutions that are tailored to meet the unique needs, contexts, and objectives of every client’s industry and business.

E-commerce

Customer Acquisition
Abandoned Carts
Customer Support
Content Creation and SEO
Analytics and Data Collection
Fraud Detection
Pricing Optimization

Marketing

Lead Management
Email Automation
Sales Forecasting
Customer Data Analysis
Pipeline Management
Document Automation
Customer Relationship Insights

Automotive

AI Text & Voice Customer Assistance
Automated Test Drive Appointments
AI-Based Parts Warehouse Optimization
AI-Enabled Maintenance Reminder
AI-Driven Sales Insights

Education

Personalization of the study process
Language Learning
Auto Assessment
Accurate Feedback
Student Support
Guided Learning

Business Operations

Automated Recruitment
Employee Onboarding
Learning & Development
Sentiment Analysis
Voice Recognition
Data-Driven Insights
Sales Performance Tracking

Benefits of Implementing AI-based Chatbot Development

From an AI development perspective, AI-based chatbots bring significant advantages to businesses aiming to enhance customer service and streamline operations. Here are some key points highlighting these advantages

24/7 Customer Support

AI chatbots offer continuous support, ensuring customers receive immediate responses at any hour. This availability greatly enhances customer satisfaction and loyalty by removing wait times and improving service accessibility.

Cost Efficiency

By automating routine and repetitive tasks, AI chatbots help reduce operational costs. This allows businesses to focus human resources on more complex and value-added activities, optimizing labor costs and boosting productivity.

Enhanced Customer Engagement

AI chatbots personalize interactions based on customer data and behavior, providing tailored recommendations and promotions. This high level of personalization not only improves the user experience but also boosts conversion rates and customer retention.

Lead Generation and Qualification

AI chatbots convert website visitors into qualified leads through natural conversations. They ask specific questions to understand customer needs and guide them to relevant offerings, which primes leads for higher conversion rates.

Scalability

AI chatbots can manage a large number of interactions simultaneously without performance issues. This makes them suitable for businesses of all sizes, as they can easily scale to meet demand during peak times.

Multilingual Support

AI chatbots can be programmed to communicate in various languages, making them invaluable for businesses with a global customer base. This capability breaks down language barriers and expands market reach.

Data Collection and Analysis

During interactions, AI chatbots gather valuable customer data, offering insights into preferences and behaviors. These insights can guide business strategies, improve decision-making, and enhance the overall customer experience.

Boosting Sales

Chatbots enhance sales and conversion rates by guiding customers through the purchasing process and providing tailored product recommendations. They also help minimize cart abandonment by offering timely assistance and special incentives.

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Our AI Chatbot Development Capabilities

Omnichannel Presence

Our AI chatbots can operate across various platforms such as websites, mobile apps, social media, and messaging services like WhatsApp and Facebook Messenger. This ensures that your customers can reach out through their preferred channel, and the chatbot will remember the conversation, providing a continuous and coherent user experience.

Security and Compliance

Our AI chatbots are designed with robust security measures to ensure that user data is protected. They can also be integrated with your existing systems to provide secure and compliant solutions across different industries like banking and insurance.

Intent Recognition

Our AI chatbots are good at perceiving user intents, accurately interpreting messages, and providing real-time personalized responses. Using Natural Language Processing (NLP) and machine learning models, we train our AI chatbots to recognize diverse intents such as bookings, order trackings, sales requests and other types of customer support.

Self-Learning

Our AI chatbots continuously learn from every interaction, enhancing its ability to deliver personalized responses over time. This self-learning feature provides AI adaptation to the unique customer needs and preferences, offering more relevant and accurate information.

Voice Assistance

Our AI chatbots incorporate advanced speech recognition, ensuring easy handling of voice interactions. We focus on precision and clarity, allowing users to have natural and effortless conversations with the AI assistant. This technology adapts to various accents and speech patterns, providing a user-friendly experience.