Privacy Policy

1. Introduction

Welcome to Softblues Solutions LTD. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our chatbot and voice agent Lumia, use our website, or engage with our services. It complies with the General Data Protection Regulation (GDPR), the Data Protection Act 2018 (UK), and relevant US laws, including the California Consumer Privacy Act (CCPA).

2. Data We Collect

2.1 Personal Information

• When you interact with our chatbot and voice agent Lumia, we may collect personal information such as your name, email address, phone number, and any other details you provide during the conversation.
• We also collect information through our contact forms, including your name, email address, phone number, and any additional information you choose to provide.

2.2 Usage Data

• We use analytics services, including Google Analytics, to collect data about your interactions with our website. This includes your IP address, browser type, operating system, referring URLs, and pages visited.

3. How We Use Your Data

• To provide and improve our services, including the functionality of our chatbot and voice agent Lumia.
• To respond to your inquiries and support requests.
• To personalize your experience and communicate with you about our services.
• To analyze website usage and improve our website’s performance and content.

4. Data Storage and Retention

• Your personal information is stored in our CRM system to help us manage our relationship with you.
• We retain your data for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements.

5. Your Rights

5.1 Access and Rectification

• You have the right to access the personal data we hold about you and to request corrections if it is inaccurate or incomplete.

5.2 Erasure

• You have the right to request the deletion of your personal data. Although we do not have a direct way to delete data, we can do so upon request. Please contact us at info@softblues.io to make such a request.

5.3 Objection and Restriction

• You have the right to object to or request the restriction of the processing of your personal data under certain circumstances.

6. Data Security

• We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or damage.

7. Third-Party Services

• We use third-party services, such as Google Analytics, which may collect, process, and store your data in accordance with their privacy policies. We ensure that any third-party service providers we use comply with relevant data protection laws.

8. International Data Transfers

• If we transfer your personal data outside the European Economic Area (EEA) or the UK, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

9. Children’s Privacy

• Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children under 13 without parental consent, in compliance with COPPA.

10. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.

11. Contact Us

• If you have any questions about this Privacy Policy or our data practices, please contact us at info@softblues.io.