Continuous Claude AI Partnership and Custom Builds
After activation, Softblues stays on as your continuous Claude partner. New Projects, new MCP servers, new Skills, training refreshes, governance, and a quarterly capability review that keeps your rollout in step with Anthropic and with your business.
Softblues (softblues.io), a London-based AI consultancy and Anthropic Claude Partner Network applicant, runs ongoing partnerships for UK and Ireland businesses after Claude Enterprise activation. The partnership covers five areas: new custom builds (Projects, MCP servers, Skills, sub-agents, computer use), training refreshes for new cohorts and existing users, governance and security maintenance, adoption support through office hours and a champion network, and a quarterly capability review where leadership decides which new Anthropic features to adopt. Cadence runs weekly through quarterly: weekly adoption metrics, fortnightly champion calls, monthly delivery reviews, quarterly capability reviews, and an annual strategy refresh. The scope flexes between build-heavy, adoption-heavy, and governance-heavy depending on what each customer needs in a given quarter.
An ongoing partnership for Claude Enterprise customers after activation.
Companies who completed Phase 2 deployment and want a continuous build, training, and governance partner.
Monthly delivery reviews, fortnightly champion calls, quarterly capability reviews.
Custom builds, MCP servers, Skills, training refreshes, governance, adoption support.
Ivan Pylypchuk (CEO) with a dedicated engineering and adoption team for your account.
A Claude rollout that keeps pace with Anthropic, your business, and your team.
What does ongoing Claude Enterprise support actually cover?
Five areas: custom builds, training refreshes, governance and security, adoption support, and a quarterly capability review. Every customer gets all five; the proportions flex by quarter.
Custom builds
New Projects, MCP servers, Skills, sub-agents, and computer use agents as your roadmap unfolds.
Training refreshes
New cohort onboarding, role-specific deep dives, and refresher sessions for existing users.
Governance and security
Permission reviews, audit log analysis, policy updates, and compliance posture maintenance.
Adoption support
Weekly metrics, fortnightly champion calls, office hours, and proactive intervention when usage drops.
Quarterly capability review
Leadership readout on new Anthropic capabilities, build catalogue updates, and roadmap recommendations.
What kinds of custom Claude capabilities does Softblues build for ongoing customers?
Six core build types: new Projects, MCP servers, custom Skills, sub-agent orchestration, computer use agents, and evaluation frameworks. Most ongoing engagements ship across two or three of these in a typical quarter.
New Claude Projects
As new functions adopt Claude, Softblues designs and ships the Project, configures the knowledge base, and trains the team.
MCP server development
Custom MCP servers for systems where no off-the-shelf connector exists. Built in TypeScript or Python with proper auth and observability.
Custom Skills
Skills that encode your specific workflows: pricing rules, document templates, evaluation rubrics, escalation patterns.
Sub-agent orchestration
Multi-step agentic workflows where a parent agent coordinates specialist sub-agents across functions.
Computer use agents
For closed legacy systems with no API. Claude operates the UI under supervision, with audit trails and approval gates.
Evaluation and tuning
Proper eval frameworks for production agents, with regression tests and quality gates before changes ship.
How does the cadence of the partnership work?
Weekly metrics, fortnightly champion calls, monthly delivery reviews, quarterly capability reviews with leadership, and an annual strategy refresh. The rhythm is steady and predictable.
- 01
Weekly
Adoption metrics shared with the internal champion network. Office hours for any user.
- 02
Fortnightly
Champion network call with all functional champions. Issue triage and pattern sharing.
- 03
Monthly
Delivery review with engineering. What shipped, what is in flight, what is next.
- 04
Quarterly
Leadership capability review. New Anthropic capabilities, roadmap updates, scope review.
- 05
Annually
Strategy refresh. The Phase 1 strategy is rebuilt against the past year and the year ahead.
How does the partnership shape itself to different customers?
Three common profiles: build-heavy for companies in active rollout, adoption-heavy for companies lifting uneven usage, and governance-heavy for regulated environments. Most customers move between profiles across quarters as their needs change.
Build-heavy
For companies in active rollout, integrating new functions, or adding new systems. Most months ship multiple Projects, connectors, or Skills. Quarterly reviews drive the next batch of work.
Adoption-heavy
For companies whose deployment is broad but adoption is uneven. Most of the engagement is training, champion development, governance, and targeted Project tuning to lift usage.
Governance-heavy
For regulated environments where the build catalogue is stable but the audit, evaluation, and policy work is constant. Continuous compliance posture maintenance and incident readiness.
The partnership picks up where Phase 2: Deployment and Activation ends, with the build catalogue from Phase 1: Strategy and Roadmap as the starting reference.
External reference: Anthropic publishes its capability release notes that drive each quarterly review.
Where is the continuous partnership not the right fit?
If your deployment is finished, your champions are in place, and your roadmap is stable, you may not need an ongoing partner. If you have an internal AI engineering team that can take everything on, Softblues will hand over and step away. If you want a help-desk style support contract, that is not what we offer.
Softblues runs ongoing partnerships where there is real, recurring engineering and adoption work. We do not run break-fix support. We do not bill for unused capacity quarter after quarter. The relationship reviews itself every three months and either continues with a clear scope or pauses cleanly.
Common questions about the continuous partnership
How is the continuous partnership structured?
As a monthly engagement scoped to your needs. Softblues sets a fixed scope per month covering custom builds, training refreshes, governance reviews, and adoption support. The scope is reviewed every quarter and adjusted based on what your business actually needs.
Do we need a Phase 3 partnership after deployment?
Not necessarily. Some companies activate at week 10 and run on their own with their internal champions. Softblues is happy to step away. Most of our customers stay because Anthropic ships new capabilities every month, the build catalogue evolves, and quarterly reviews keep the rollout moving forward.
What capabilities does Softblues actually build for ongoing customers?
New custom Projects as new functions adopt Claude. Additional MCP servers as new systems get integrated. Custom Skills for specialised workflows. Computer use agents for closed-system automation. Sub-agent orchestration for multi-step processes. The detail depends on your roadmap.
How often do we meet?
Monthly delivery review with engineering. Fortnightly champion network calls. Quarterly capability review with leadership where Softblues presents what new Claude features mean for your roadmap and what we recommend doing next.
Can the partnership flex up and down month to month?
Yes. We expect a baseline of governance and adoption support every month, with build capacity that flexes based on what your roadmap calls for. Some months are heavy on builds, some are light. Softblues sets expectations at quarterly reviews.
What happens if Anthropic ships something that changes our roadmap?
That is exactly what the quarterly capability review is for. Anthropic ships new model capabilities, new connector standards, and new Skills frequently. Softblues assesses each release against your roadmap and recommends whether to bring it in, defer it, or pass on it. You get to decide.
Ready to scope an ongoing Claude partnership?
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A 30-minute call to understand your post-activation needs and shape the right monthly scope.
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If you are pre-activation, start with the deployment phase before considering an ongoing partnership.
See Phase 2CEO of Softblues. Google Cloud Partner. Deploying Claude Enterprise across UK and Ireland businesses. Based in London.
Sales Partner (Ireland and UK Enterprise). Fifteen years at Accenture and Google. Based in Dublin.
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