Your Customers Get Answers.Your Team Gets Time Back.
Stop losing customers to hold queues and missed calls. AI agents handle routine enquiries 24/7 across voice, chat, and email, so your support team focuses on the conversations that actually need a human.
Why Operations Leaders Trust Us: We build AI agents that actually resolve issues, not just deflect them. Our systems integrate with your CRM, follow your processes, and know when to hand off to a human. Built on Google Cloud, deployed in your environment.
I need to check my account balance
The AI Voice Agent
Answer. Resolve. Escalate. 24/7.
The Challenge
Your support team is drowning. Call volumes keep climbing, but hiring more agents is not scalable. After-hours calls go unanswered. Routine enquiries consume your best people. Ticket quality is inconsistent because every agent captures data differently. And when something urgent comes in, there is no reliable way to fast-track it through the queue.
Meanwhile, your customers wait. And waiting customers leave.
Our Solution: Custom Voice AI Agents
We build AI voice agents tailored to YOUR support operation, not a generic chatbot with a phone number attached. Your processes, your escalation rules, your CRM, your compliance requirements.
- Natural voice conversations with real-time speech recognition and human-like responses
- Multi-agent architecture where specialised AI agents handle distinct functions (triage, technical support, billing, escalation)
- Automated CRM ticket creation with structured data validation, ensuring every interaction is logged consistently
- Intelligent escalation based on emotion detection, urgency keywords, and issue complexity
- Seamless handoff to live agents during business hours with full conversation context
- Support for 40+ languages with direct audio-to-audio translation
This is not an off-the-shelf product. Every deployment is engineered for your specific workflows and integrated into your existing systems.
Voice AI Processing Pipeline
Click any step to see details
How to Get Started
Share Your Processes
Walk us through your support operation. We map your call categories, escalation rules, integration points, and compliance requirements.
We Build to Your Standards
Our engineers configure the multi-agent system around your specific workflows: your decision trees, your CRM fields, your security tiers. No generic templates.
Pilot and Scale
Start with your top 3-5 highest-volume call categories. Measure resolution rates, accuracy, and customer satisfaction. Then expand to full coverage.
Voice AI Performance
See How Voice AI Works in Production
Roof Maker, a UK manufacturer, deployed our Voice AI system to handle technical support, product enquiries, and ticket creation 24/7. Eight specialised AI agents work together to deliver instant responses with 97% speech accuracy. See the architecture, the results, and the lessons learned.
Beyond Voice: The Full Customer Support AI Stack
The Voice AI Agent is just the start. Extend AI across chat, email, and self-service to transform your entire support operation.
Chat & Messaging Support
The Always-On Assistant
The Challenge
Customers expect instant responses on your website, in your app, and through messaging platforms. Your team cannot be everywhere at once. Generic chatbots frustrate users with scripted responses that never quite answer the question. Meanwhile, support tickets pile up.
The Solution
AI Chat Agents Powered by Google CX Agent Studio. We deploy intelligent conversational agents that understand intent, access your systems in real-time, and resolve issues across web, mobile, email, and social channels. Built with Google's drag-and-drop CX Agent Studio, these agents go live in days, not months, and support rich interactions including images, product cards, and instant transactions.
- Omnichannel deployment: website widget, WhatsApp, Messenger, email, Slack, Teams
- Grounded in your knowledge base with citations: answers, not links
- Direct integration with CRM, ticketing, and backend systems
- Multimodal support: customers can send images and documents for visual troubleshooting
- Seamless human handoff with full conversation history
How to Get Started
Identify High-Volume Topics
We analyse your support tickets to find the categories that consume the most agent time and have the highest automation potential.
Configure & Connect
Using Google CX Agent Studio, we build your agent with your brand voice, connect it to your data sources, and configure escalation rules.
Launch & Optimise
Deploy across your channels. Monitor resolution rates. Continuously improve based on conversation analytics and customer feedback.
Email Support Automation
The Inbox Tamer
The Challenge
Your support inbox is a black hole. Emails sit for hours or days before a human reads them, classifies them, and writes a response. Many are routine (password resets, order status, billing queries) but they all require the same manual effort. Response times suffer, agents burn out, and customers chase with follow-ups that create even more work.
The Solution
AI Email Processing & Response. We deploy AI agents that read, classify, and respond to incoming support emails automatically. Routine enquiries get instant resolution. Complex cases are triaged, enriched with relevant context from your systems, and routed to the right human agent with a suggested response draft.
- Automatic email classification and priority scoring
- Instant auto-responses for routine categories (order status, password reset, FAQ)
- Draft generation for complex cases: agents review and send, not write from scratch
- CRM enrichment: AI pulls customer history and context before the agent reads the email
- Sentiment detection flags angry or at-risk customers for priority handling
How to Get Started
Audit Your Inbox
We sample your support emails to identify the top categories by volume and the ones most suitable for automation.
Build Response Playbooks
For each automatable category, we configure response templates grounded in your policies, tone of voice, and approval rules.
Deploy & Measure
Start with auto-classification and draft suggestions. Gradually increase automation as confidence scores improve and your team validates quality.
AI Email Processor
Two Approaches. One Goal: Resolution.
We match the architecture to your scale, complexity, and existing infrastructure.
Google CX Agent Studio
The Platform PlayGoogle's enterprise-grade agent builder. Drag-and-drop interface for building conversational AI agents. Pre-built templates. Native voice with 40+ languages. Built-in analytics and quality monitoring.
Best for:
- You want agents live in days, not months
- You need web, voice, email, and messaging from one platform
- You value a managed, Google-hosted infrastructure
- Your processes are well-documented and ready to configure
Our role: We configure, integrate with your systems, and optimise. Google hosts and scales.
Proof: Oliver, our own Softblues AI Customer Support Agent, is built on CX Agent Studio. Multi-agent architecture handling enquiries, discovery calls, and routing across our website.
Oliver: Our AI customer support agent built on Google CX Agent Studio
Custom Multi-Agent System
The Integration PlayCustom-built AI agent system using LiveKit for real-time voice infrastructure, LangGraph for stateful workflow orchestration, and best-in-class models (Gemini, OpenAI, ElevenLabs) for intelligence and voice quality.
Best for:
- You have 50+ support processes with complex decision trees
- You need deep CRM/ERP/backend integration (Salesforce, custom APIs)
- Compliance requirements demand fine-grained control (PCI DSS, GDPR, data residency)
- You need real-time voice with telephony integration (SIP/PSTN)
- Scale demands auto-scaling serverless infrastructure
Our role: We architect, build, deploy, and maintain the entire system on Google Cloud.
Proof: We have designed multi-agent voice AI architectures for enterprise payments processors handling 20,000+ monthly support calls across 60+ documented processes, with Salesforce integration, PCI DSS compliance, and tiered security verification.
Technology Stack Comparison
| Layer | CX Agent Studio | Custom Build |
|---|---|---|
| Voice | Google native voice, 40+ languages | LiveKit + ElevenLabs + Deepgram |
| AI/LLM | Gemini (managed) | Gemini + OpenAI + Claude (best-for-task) |
| Orchestration | CX Agent Studio canvas | LangGraph stateful workflows |
| Hosting | Google managed | Cloud Run (serverless, auto-scaling) |
| CRM | Connectors + MCP | Custom API integrations |
| Security | Google Cloud standards | Custom: PCI DSS, GDPR, HIPAA, ISO 27001 |
| Timeline | Days to weeks | 4-6 week discovery + 8-10 week MVP |
Built by a Team That Ships Voice AI in Production
We are not just AI engineers. We build production-grade voice and chat systems that handle real customer conversations at scale. As a Google Cloud Partner, we have direct access to Google's AI engineering teams and deploy using recommended enterprise architectures.
Direct access to Google AI engineering teams and enterprise-grade infrastructure. We deploy Gemini with the backing of Google's security and compliance standards.
Production Voice AI Experience
From Roof Maker's 24/7 support agent to enterprise-scale multi-agent systems processing thousands of calls monthly. We have built, deployed, and maintained voice AI in production.
Google CX Agent Studio Early Adopter
We built our own customer support agent (Oliver) on CX Agent Studio. We know the platform's strengths and limitations from hands-on experience, not sales decks.
From First Call to Full Coverage. Fast.
Our methodology gets you to a working AI agent in weeks, not quarters. See results before committing to full deployment.
Discovery
We map your support operation: call categories, process flows, integration points, escalation rules, and compliance requirements. We score each process by volume, complexity, and automation potential.
Build & Validate
Working prototype handling your top 3-5 call categories. Test with real interactions. Measure accuracy, response time, and resolution rate.
Deploy & Expand
Production deployment with monitoring, quality assurance, and continuous improvement. Expand to additional channels and processes. Target: 60-70% automation of routine enquiries.
Ready to Stop Missing Calls?
Book a 30-minute discovery call. We will map your highest-volume support categories, assess automation potential, and show you what a Voice AI agent looks like for your specific operation. No commitment, no sales pressure.
Book Your Discovery Call