Real voices.Real conversations.Real resolutions.
We build production-grade AI voice agents for inbound and outbound calls. Natural speech, sub-second latency, deep CRM integration, and full telephony support. Not a chatbot with a microphone.
What We Build
Six proven voice agent patterns. Inbound, outbound, and everything in between.
Inbound Support Agents
Answer every call, 24/7. Handle routine enquiries, create tickets in your CRM, authenticate callers, and hand off to human agents with full context when needed.
See Roof Maker case studyOutbound Campaign Agents
Appointment reminders, lead qualification, no-show recovery, payment collections, satisfaction surveys. Run thousands of concurrent calls with consistent quality.
Booking & Scheduling Agents
Integrate with your calendar system to book, reschedule, and confirm appointments by voice. Ideal for clinics, dealerships, salons, and professional services.
Payments & Collections Agents
PCI DSS compliant voice agents that take card payments, confirm balances, and handle collections conversations with fully logged, audit-ready transcripts.
See arrears recovery case studyVoice Interviewers
Automated candidate screening and structured interviews at scale. Transcribe, score, and route high-intent applicants to human recruiters.
See AI Voice Interviewer case studyAI Receptionists
Handle your main line: triage enquiries, route internally, take messages, book meetings, qualify leads. Replace or augment a traditional front desk.
Ready to see this for your operations?
Industries We Serve
Voice AI deployments across regulated, high-volume, and customer-facing operations.
Financial Services
Fraud verification, balance enquiries, collections
Healthcare
Appointment reminders, triage, prescription refills
E-commerce & Retail
Order status, returns, product questions
Real Estate
Lead qualification, viewing bookings, tenant support
Manufacturing
Technical support, dealer hotlines, warranty claims
Education
Enrolment enquiries, parent notifications, tutoring reminders
HR & Recruiting
Candidate screening, interview scheduling, offer follow-up
Customer Support
Tier 1 resolution, ticket creation, escalation routing
Talk to Oliver, our AI voice agent
Oliver is our own multi-agent customer support system, built on Google Agent CX Studio, the same platform we deploy for clients in healthcare, finance, and customer service. He runs every conversation on this website by voice or text.
Behind Oliver: seven specialised agents working together. A root agent triages every incoming conversation; four domain specialists handle AI projects, discovery, general enquiries, and bookings; two deeper specialists under discovery cover team augmentation and general development. Each agent has its own instructions, tools, and end conditions. This is the same multi-agent architecture we build for clients, Oliver just happens to be built for us.
Production Deployments
Voice AI systems running today, handling real customer conversations at scale.
Roof Maker
UK manufacturer deployed a multi-agent voice system to handle technical support, product enquiries, and ticket creation 24/7. Eight specialised AI agents, 97% speech accuracy.
AI Voice Interviewer (HR Tech Platform)
Confidential HR Tech client. Real-time voice interviewer that generates 65+ adaptive questions per role, conducts the conversation in three languages, and decides on the fly when to probe deeper or move on.
AI Voice Agent for Arrears Recovery
A polite, compliant outbound voice agent for a US consumer finance platform. Bidirectional outbound and inbound, with structured outcome capture and CRM integration.
Want to deploy something like this?
Tell us about your call operations and we will map the fastest path to a production voice agent.
How We Build
Best-of-breed components, orchestrated for real-time conversation.
Voice Layer
LiveKit for real-time audio, Deepgram or Google STT for speech recognition, ElevenLabs or Google TTS for voice synthesis. Streaming end to end.
Intelligence Layer
Best-of-breed LLMs: Gemini, Claude, and OpenAI GPT selected per task. LangGraph for stateful workflow orchestration and multi-agent coordination.
Integration Layer
SIP trunks, Twilio, Vonage, Genesys for telephony. Salesforce, HubSpot, Zendesk, ServiceNow, and custom APIs for CRM and ticketing.
Platform Layer
Google Cloud Run for auto-scaling serverless deployment. BigQuery for analytics. Cloud Logging for full audit trails. Deployed in your region.
This is the same architecture powering our production deployments for Roof Maker, the AI Voice Interviewer, and the Arrears Recovery voice agent.
See how this would work for your stack.
Talk to a voice AI engineerHow We Deliver
From first call to full production in weeks, not quarters.
Discovery (2-4 weeks)
Map your call categories, process flows, integration points, escalation rules, and compliance requirements. Score each process by volume, complexity, and automation potential.
MVP Build (6-8 weeks)
Working voice agent handling your top 3-5 call categories. Integrated with your CRM and telephony. Test with real calls, measure accuracy, latency, and resolution rate.
Production Rollout (Ongoing)
Full deployment with monitoring, quality assurance, and continuous improvement. Expand coverage, add languages, optimise for cost and resolution.
Why Softblues
Google Cloud Partner
Select-tier partner with direct access to Google AI engineering. Deploy Gemini with enterprise security and compliance.
Production Voice AI Experience
Built and deployed voice AI systems handling thousands of calls monthly across manufacturing, HR tech, automotive, and customer support.
Fast, Fixed-Price Delivery
MVP in 6-8 weeks. Fixed-price options available. £1M professional indemnity insurance. 15+ years of product engineering.
Frequently Asked Questions
Softblues builds custom AI voice agents for companies that care about the conversation.
Softblues is a UK-based AI consultancy and Google Cloud Partner. The team has shipped production voice AI systems across manufacturing, HR tech, automotive, healthcare, and financial services. Every deployment is engineered for the client's specific processes, telephony, CRM, and compliance requirements. Not a template, not a reseller: a custom build, delivered fast.
Give your calls a voice that actually converts.
Production voice AI systems running today across manufacturing, HR, and consumer finance. Book a call and we will map your highest-volume categories and show you what a custom voice agent looks like for your operation.
Google Cloud Partner · Anthropic Partner Network · Production voice AI across 3+ verticals