AI Audio Summarization & Call Analysis

Overview

Call center teams and financial services wanted faster review of long customer calls for compliance and support optimization. Built an AI-powered system for speech-to-text transcription, speaker separation, and intelligent summarization of conversations.

Achievements

Reduced review time by over 70%, improved compliance documentation, and gave managers faster insights into call quality.

Responsibilities

• Ingested recorded calls, diarized speakers, and generated action-point summaries using LLMs and RAG.
• Stored embeddings in vector DB for future search and audit.
• Integrated into support ticket systems for automatic context generation.