Key Expertise
Experience
7+ years
Timezone
CET (GMT +1)
Skills
AI / ML
Languages
Databases
Infrastructure
Frameworks
Integrations & Protocols
Overview
Voice agent integration for a financial services company with a focus on mobile stability. Focus: Integrated AI agents with telephony infrastructure. Solved architectural challenges regarding vendor integrations. Performance: Focused on maintaining high communication quality over mobile networks.
Achievements
• Reduced voice latency from 200–250ms to 60–80ms through codec optimization and routing. • Successfully deployed real-time voice AI agent over unstable mobile networks in Uganda. • Built a production-grade bridge between Asterisk PBX and OpenAI Realtime API. • Achieved stable call quality using UDP protocol with minimal buffering layers.
Responsibilities
- Designed and implemented real-time voice communication architecture: Asterisk PBX ↔AudioSocket ↔ OpenAI Realtime API.
- Optimized latency by switching from 16-bit PCM to 8-bit codecs (G.711/μ-law).
- Configured intermediate server routing for optimal network paths.
- Implemented RTP over UDP for production telephony to minimize delays.
- Integrated AI agents with telephony infrastructure, resolving vendor-specific challenges.
- Built and maintained voice agent flow: call handling, speech recognition, LLM processing, TTS response.
Technologies Used
Key Expertise
Experience
7+ years
Timezone
CET (GMT +1)
Skills
AI / ML
Languages
Databases
Infrastructure
Frameworks
Integrations & Protocols
This project was delivered by
Mykhailo Z.
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