Search, Discover, and Connect Your Manufacturing Knowledge
KnowCore AI
Improving company knowledge management from various sources and formats, helping teams with smart AI search and automated insights.
Book a Case WalkthroughA European automotive spare parts manufacturer with over 1,000 employees across five production facilities struggled to find important information stored in different formats—technical drawings, videos, photos, and manuals.
The Challenge
Engineers spent too much time searching through scattered documentation, leading to delays, quality issues, and safety concerns.
- Engineers spent excessive time searching through scattered PDFs, CAD files, and training materials across different systems
- Production teams couldn't easily find the right diagrams for equipment maintenance
- New employees struggled with mixed training formats and inconsistent onboarding
- Quality issues occurred from teams using outdated technical information
Our Solution
Softblues built KnowCore AI—an intelligent knowledge platform that searches all content types instantly, gives workers immediate access to the right information, and provides smart suggestions with visual guides for faster, safer production.
- Unified search across all file types: PDFs, CAD drawings, videos, photos, and manuals
- AI-powered technical assistant that answers questions with visual diagrams and charts
- Team management with department-based access control and usage analytics
- Chat history tracking with resolution rates for continuous improvement
Built with Enterprise-Grade Technology
Goals and Objectives
The client came to us with clear objectives to transform their operations.
Instant Technical Search
Create easy search that finds technical guides, safety rules, and procedures instantly across all company files
Reduce Equipment Downtime
Keep machines running by giving quick access to repair guides with instant updates
Unified Knowledge Hub
Build one place that stores all file types and shows popular information on an easy dashboard
Expert Connection
Help production teams find experts who know about specific equipment and connect with the right people
Accelerate Onboarding
Speed up training for new employees with smart suggestions from previous projects and easy access to training materials
Smart Document Assistance
Get helpful suggestions when writing documents and instant updates about new information
Standardize Procedures
Make sure all facilities use the same procedures and quality standards
Access Control & Security
Control who can see what information and track usage to protect company secrets
See the Platform in Action
From intake to completion, explore how the solution transforms operations.
Team Management
Manage your entire organization's access to the knowledge platform. View all team members across departments—Field Service, Maintenance, Engineering, Technical Support, Production, and Quality Control—with role-based permissions. Add new members, search the directory, and ensure the right people have access to the right information.
Chat History & Resolution Tracking
Track every technical question asked across your organization. View individual user queries like "How do I calculate the required electric horsepower for the pump?" with resolution status. Monitor success rates per user—helping identify knowledge gaps and training opportunities.
Analytics Dashboard
Comprehensive analytics showing platform usage and performance. Track total interactions, active users monthly, and resolution rate. Monitor performance metrics including poor-rated questions, escalation rate, and user feedback. See top questions to identify common knowledge needs.
Technical Assistant with Visual Responses
The AI Technical Assistant in action, providing rich visual answers to technical questions. When asked for an exploded view of the pump, it returns detailed assembly diagrams with component labels. For temperature-related questions, it displays pressure charts showing safe operating regions. Conversation history keeps context.
How It All Works Together
Data Processing and Storage
Ingests documents from multiple formats (PDFs, CAD files, videos, images), processes with document analysis, and stores in Elasticsearch with vector embeddings for semantic search.
AI Agents Operation
RAG implementation using Anthropic Claude API, semantic search across knowledge graph (Neo4j), and NLP-powered query understanding that returns contextual answers with visual content.
Supporting Infrastructure
FastAPI backend with React frontend, role-based access control, usage analytics, and integration layer for existing enterprise systems.
Value and Impact Delivered
Measurable improvements across every dimension of operations.
Faster Search
Cut search time by 85%—from 45 minutes to 7 minutes per technical question.
System Accuracy
Achieved 98% accuracy in finding the right technical documents and giving correct answers.
Reduced Equipment Downtime
Greatly reduced equipment downtime through faster access to repair guides and maintenance steps.
Faster Training
Sped up new employee training by 60% with instant access to visual guides and procedures.
Better Quality
Reduced quality problems by making sure teams use current technical details and procedures.
Better Safety
Improved safety compliance with easy access to current safety rules and procedures.
Ready to Transform Your Manufacturing / Industrial Operations?
See how AI can help your organisation reduce errors, speed up processing, and improve outcomes. Let's discuss your specific challenges.
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