Multi-Agent AI Assistant for CAR Avenue Mercedes-Benz Belgium
About the Project
Industry: Automotive Retail
Solution Type: Multi-Agent AI Assistant
AI Technology: OpenAI GPT-4, LangChain, Elevenlabs, DeepGram
Other Technologies: Python, NodeJS, ReactJS, AWS, Google API
Integrations: CRM, WhatsApp, Voice Integration
Problem Statement
Challenge Description
CAR Avenue Mercedes-Benz Belgium needed an efficient way to handle customer inquiries, provide information about their services, and streamline various customer interactions across multiple languages.
Key Pain Points
- Managing diverse customer inquiries about different services
- Providing consistent information across multiple languages
- Efficiently handling appointments and test drive requests
- Connecting customers with the right dealerships and service centers
Specific goals
- Implement a multilingual chatbot to handle customer queries
- Automate the process of gathering customer information
- Provide 24/7 availability for customer support
- Improve the efficiency of scheduling appointments and test drives
Solution Overview
Detailed explanation: We developed a sophisticated multi-agent AI chatbot platform capable of handling various services and inquiry types in three languages. The system evolves from a single agent to multiple specialized agents, each with unique instructions and knowledge bases
AI Technologies Used
- OpenAI GPT-4 for advanced natural language processing and generation
- LangChain for connecting language models with external data sources and APIs
- Elevenlabs for text-to-speech synthesis
- DeepGram for speech-to-text conversion
- Google API for various integrations and services
High-Level Architecture
- Frontend: ReactJS-based web interface
- Backend: NodeJS server with Python-based AI logic
- Cloud Infrastructure: AWS services for scalability and reliability
- AI Layer: GPT-4 and LangChain for natural language processing and knowledge management
- Voice Integration: Elevenlabs for text-to-speech, DeepGram for speech-to-text
- External Integrations: Google API, CRM systems, and other third-party services
Key Features
- Multilingual support (three languages)
- Service-specific AI agents
- Dynamic information parsing from the website
- Appointment and test drive scheduling
- Dealership locator
- Parts and accessories search and ordering (in Pro version)
- Voice and WhatsApp integration (in Pro version)
Other Technologies
- Python for main codebase and AI logic
- NodeJS for server-side operations
- ReactJS for frontend development
- AWS for cloud infrastructure and services
Additional Consulting Services
As part of the project, we provided comprehensive business consulting and AI expert business analysis services.
This included:
Detailed mapping of existing business processes- Identification of key areas for AI integration and automation
- Development of custom AI strategies aligned with business goals
- Creation of detailed process descriptions for each AI agent
- Collaboration with CAR Avenue Mercedes-Benz Belgium team to ensure alignment with their specific needs and industry requirements
Outcomes and Metrics
Expected Results
- 70% reduction in response time to customer inquiries
- 40% increase in appointment and test drive bookings
- 50% reduction in workload for customer service staff
Qualitative Results
- Improved customer satisfaction due to 24/7 multilingual support
- More consistent and accurate information provided to customers
- Enhanced ability to handle diverse customer needs across different services
Lessons Learned
Key Insights
- Multi-agent approach significantly improves the quality and relevance of interactions
- Dynamic knowledge base updates are crucial for maintaining accuracy
- Integration with existing systems (CRM, inventory) enhances the chatbot's effectiveness
Best Practices Identified
- Regular analysis of chatbot conversations to refine AI models and identify new customer needs
- Maintain a balance between AI automation and human touchpoints for complex inquiries
- Continuous updating of vehicle and service information to ensure accuracy
4-6 weeks
Features (includes all Intro plan, plus):
- Separate agent for each company service with unique instructions and knowledge bases
- Dynamic parsing of information from the website for agent knowledge bases
- Dynamic creation of vehicle databases
- Model list and database for each model - automatically scraped from the website
- Nearest service center search based on entered city
- Enhanced database recording with additional AI-powered data analysis
- Option to ask questions or book a test drive/appointment for each model
2-3 weeks
Features:
- Description of all service types and inquiry categories
- Knowledge base preparation for current user questions
- Multilingual support (three languages)
- Single agent collecting customer information using one script
- One knowledge base for responses
- Database recording of interactions
- Email notifications for new inquiries
- Single channel - website chatbot
2-3 weeks
Features:
- Description of all service types and inquiry categories
- Knowledge base preparation for current user questions
- Multilingual support (three languages)
- Single agent collecting customer information using one script
- One knowledge base for responses
- Database recording of interactions
- Email notifications for new inquiries
- Single channel - website chatbot
2-3 weeks
Features:
- Description of all service types and inquiry categories
- Knowledge base preparation for current user questions
- Multilingual support (three languages)
- Single agent collecting customer information using one script
- One knowledge base for responses
- Database recording of interactions
- Email notifications for new inquiries
- Single channel - website chatbot
Related Case Studies
FAQ
Can the AI assistant be multilingual?
Can you customize the AI assistant with my dealership's specific processes?
Can you integrate the AI assistant with my existing ERP and CRM systems?
What about ongoing support and updates?
Do you offer any guarantees for the AI assistant's performance?
How does the AI assistant handle customer data privacy and security?
Can the AI assistant help with lead generation and qualification
How does the AI assistant handle complex or unique customer inquiries?
Can the AI assistant provide analytics on customer interactions and preferences?
How does the AI assistant stay updated with new vehicle models and promotions?
Can the AI assistant help with after-sales services and maintenance scheduling?
How long does it typically take to implement the AI assistant in our dealership?
