From Complex Farm SaaS to 24/7 AI Copilot Support
Agrotop AI Copilot
AI Copilot integrated into Agrotop's farm management platform that helps users onboard faster, find answers instantly, and access field and document data via chat, 24/7.
Book a Case WalkthroughAgrotop is a farm management SaaS platform. Users manage fields, documents, and operations, but many teams struggled to learn the system and share access with colleagues.
The Challenge
The platform was powerful but complex. Users needed lots of onboarding help, and support teams were overloaded with repeated "how-to" questions.
- Complex onboarding that required heavy support team involvement
- High volume of repeated questions about basic platform functions
- Hard to delegate platform access and tasks to new team members
- Slow access to field and document information across multiple sections
- Documentation was difficult to keep current as the platform changed
Our Solution
Softblues built an AI Copilot that connects directly to the Agrotop platform and its knowledge sources. Users can ask questions in natural language, get help with onboarding and daily tasks, search documentation instantly, and request field or document info through the platform integrations.
- Conversational onboarding help inside the platform
- Instant documentation search with knowledge base retrieval
- Field status checks through platform API connection
- Automated report generation via chat requests
- Multi-user support with context-aware answers
Built with Enterprise-Grade Technology
Goals and Objectives
The client came to us with clear objectives to transform their operations.
Simplify Onboarding
Help new users learn the platform faster with conversational guidance.
Automate Common Answers
Reduce repeated support questions by answering common queries automatically.
Access Data via Chat
Let users request field and document info through natural language requests.
24/7 Support
Provide always-on help so users are not blocked by support working hours.
Reduce Support Load
Lower support team workload while keeping answer quality high.
See the Platform in Action
From intake to completion, explore how the solution transforms operations.
AI Copilot Overview (Agrotop Platform)
Cover view of the AI Copilot concept for Agrotop, showing web and mobile platform screens. It represents how users can access farm operations data and get help through a conversational assistant.
How It All Works Together
User Interface Layer
In-platform conversational interface for web, with planned mobile integration for the same experience.
Agent System
LangChain-based agents for documentation help, field management requests, reporting, and support workflows.
Knowledge Base System
Qdrant vector database with an auto-updating index to keep documentation searchable and current.
Platform Integration Layer
API connectors plus authentication and document system integration to fetch field and document data securely.
Value and Impact Delivered
Measurable improvements across every dimension of operations.
Fewer Tickets
Support tickets dropped significantly after users started getting instant answers inside the platform.
User Satisfaction
High satisfaction reported after improving onboarding and daily help with a conversational assistant.
Onboarding Time
Average onboarding time was reduced, helping teams start using the platform faster.
First Query Solved
Most users received a successful answer on the first question, reducing back-and-forth with support.
Ready to Transform Your Agriculture & SaaS Operations?
See how AI can help your organisation reduce errors, speed up processing, and improve outcomes. Let's discuss your specific challenges.
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