AI Customer Support Assistant

Powering 24/7 multilingual support and automated service bookings with AI

Transforming Mercedes-Benz Belgium's dealership experience and streamlining service operations with AI-powered conversational agents and automated bookings.

PROJECT OVERVIEW

A premium European Mercedes-Benz dealership group needed to improve customer service across multiple locations while handling more customer questions about vehicles, services, and bookings.

The dealership faced challenges with limited support hours, language barriers for international customers, and slow manual booking processes that created bottlenecks for sales and service teams.

Softblues Solutions implemented an AI-powered customer support platform using smart multi-agent technology and natural language processing, enabling 24/7 multilingual support, automated service bookings, and easy connection to existing CRM systems to provide instant customer help across all channels.

TECHNOLOGY

Python, FastAPI, Anthropic, WhatsApp Business API, Qdrant Vector Database, Airtable, Salesforce CRM, NLP, Multi-Agent Architecture, Voice Integration

Client Goals and Objectives

01

Provide instant answers about vehicles and services to customers 24/7.

02

Automate service bookings and reduce manual scheduling workload.

03

Let customers easily find and order parts without staff assistance.

04

Offer support through customers’ preferred channels like WhatsApp and phone.

05

Prepare sales teams automatically when customers book test drives.

06

Track customer preferences to personalize every sales meeting.

07

Help customers configure vehicles independently without sales pressure.

08

Connect customers to the right showroom and notify teams instantly.

Chat with the Assistant and Pick Your Language Instantly

Key components:

Department
Selection Agent

Knowledge Base +
Instructions

User Interface
(Button Selection)

Information
Collection Agent

Data Integration with
Airtable and Salesforce CRM

Specialized Service
Agents

Value and Impact Delivered

24/7 Availability

Enabled round-the-clock customer support reducing response time from hours to seconds.

Multilingual Service

Delivered instant support in multiple languages increasing customer satisfaction by 45%.

Booking Automation

Automated 80% of service appointments and test drive bookings without human intervention.

Sales Team Efficiency

Freed up sales staff to focus on qualified leads and complex customer needs.

Customer Experience

Improved customer satisfaction scores by 60% through instant, accurate responses.