From Trip Planning Chaos to Booked in 15 Minutes
Multi-Agent Travel Assistant
A 24/7 multi-agent AI assistant that helps travelers plan trips, compare options, and book flights and hotels in real time using Google Travel APIs.
Book a Case WalkthroughA travel company wanted one place where users can plan and book trips with real-time data, without jumping across many tools and support chats.
The Challenge
Users got stuck between fragmented info, changing prices, and slow support. Teams spent too much time answering basic questions manually.
- Trip planning was complex and took too long
- Recommendations were not personalized enough
- Real-time availability and price changes were hard to keep updated
- Manual coordination across flights, hotels, and activities slowed everything down
- Customer service quality was inconsistent and hard to scale
- Travel info was split across many platforms, causing drop-offs
Our Solution
Softblues built a multi-agent AI travel planning platform that works with Google travel APIs. The system uses several specialized agents to handle destination ideas, questions, data lookup, and booking actions. It keeps user context, creates a consistent chat experience, and supports real-time flight and hotel search, itinerary creation, and booking management.
- Multi-agent setup for planning, Q and A, data retrieval, and booking actions
- Real-time flight and hotel search using Google travel APIs
- Personalized trip recommendations based on user preferences
- Automatic itinerary creation with local activity suggestions
- Price tracking and alerts with multi-currency support
Built with Enterprise-Grade Technology
Goals and Objectives
The client came to us with clear objectives to transform their operations.
Automate Trip Planning
Reduce manual steps in planning by guiding users through one connected flow
Personal Recommendations
Suggest destinations, flights, hotels, and activities based on user needs and history
Real-Time Booking
Support live availability, price updates, and booking actions in the same assistant
Google APIs Integration
Connect to Google travel data sources for flights and hotels
24/7 Support
Answer travel questions at any time with consistent quality
Unified Booking Experience
Bring search, Q and A, planning, and booking into one place to reduce drop-offs
See the Platform in Action
From intake to completion, explore how the solution transforms operations.
Chat-Based Trip Planning
Travelers describe what they want in plain language. The assistant asks follow-up questions and keeps context so the plan improves with each message.
Real-Time Flight and Hotel Search
The assistant fetches live flight and hotel options through Google APIs. Users can compare choices without leaving the conversation.
Booking Management and Confirmation
Users can complete bookings inside the same flow, including payment and confirmation steps. This reduces drop-offs and shortens time to purchase.
Itinerary Builder with Local Activities
The assistant builds a day-by-day itinerary and suggests activities based on the traveler's style, timing, and location.
High-Level Architecture
Overview of the user layer, multi-agent system, and API integration layer for flights, hotels, and payments.
How It All Works Together
User Interaction Layer
Natural language chat, context management, and preference tracking to keep the conversation consistent and improve follow-up results.
Multi-Agent System
A set of agents for destination recommendations, question answering, data retrieval, and booking management working together on one trip request.
API Integration Layer
Integrations with Google Flights and Hotels APIs, payment processing, and booking confirmation to support real-time search and booking.
Value and Impact Delivered
Measurable improvements across every dimension of operations.
Planning Time
Reduced planning time by 75% by handling search, comparison, and itinerary steps in one assistant flow.
Conversion Lift
Increased booking conversion by 60% by reducing friction and keeping users in one journey from question to payment.
Rec Accuracy
Reached 90% recommendation accuracy by matching preferences to real-time travel options.
Satisfaction
Achieved 85% customer satisfaction with faster answers, clearer options, and fewer booking issues.
Support Load
Reduced customer service load by 80% by handling most questions and bookings without a human agent.
System Uptime
Maintained 99.9% API uptime with stable integrations and caching for frequent requests.
Ready to Transform Your Travel & Hospitality Operations?
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