Gemini Enterprise forE-commerce
Real-world applications showing how retailers use Gemini Enterprise to personalise customer experiences, optimise inventory, and automate support, turning data into revenue-generating insights.
Trusted by online retailers and marketplacesIntelligent Product Discovery
The Conversion Multiplier
The Challenge
Your customers can't find what they're looking for. Traditional search returns irrelevant results, filters are clunky, and product descriptions don't match how real people describe their needs. Abandoned searches mean abandoned carts and lost revenue.
The Solution
Conversational Product Discovery. You deploy a Shopping Assistant Agent within Gemini Enterprise. Customers describe what they want in natural language - "a waterproof jacket for hiking in Scotland" - and the agent understands intent, matches products, and explains why each recommendation fits their needs.
How to Get Started
Connect
Softblues connects Gemini Enterprise to your product catalogue, including descriptions, specifications, reviews, and inventory data.
Train
We configure the agent to understand your product taxonomy, brand voice, and common customer queries.
Prompt
"I need a gift for my mother-in-law who loves gardening but has a bad back. Budget around $50."
"Waterproof jacket for hiking in Scotland"
Customer Service Automation
The Support Scalability Engine
The Challenge
Support tickets pile up during sales peaks. Agents answer the same questions repeatedly: "Where's my order?", "How do I return this?", "Do you have this in blue?". Response times suffer, CSAT drops, and scaling human teams for seasonal spikes is expensive.
The Solution
AI-Powered Customer Service. You build a Support Agent using Gemini Enterprise that handles 70-80% of inquiries automatically. It accesses order status, processes returns, checks inventory, and answers product questions -escalating to humans only when truly needed.
How to Get Started
Integrate
We connect Gemini Enterprise to your order management, inventory, and CRM systems via secure APIs.
Configure
We build conversation flows for common scenarios: order tracking, returns, exchanges, product questions, complaints.
Prompt
"Where is my order #12345? I ordered it last week and it still hasn't arrived."
"Your order #12345 shipped yesterday via FedEx. Expected delivery: Tomorrow by 5 PM."
Dynamic Content Generation
The Content Factory
The Challenge
You have thousands of products but generic descriptions. Writing unique, SEO-optimised content for every SKU is impossible with human writers alone. Poor product content means poor search rankings and lower conversion rates.
The Solution
Automated Content at Scale. You deploy a Content Agent that generates product descriptions, meta tags, category pages, and marketing copy -all in your brand voice. It processes product data, competitor analysis, and SEO requirements to create content that ranks and converts.
How to Get Started
Analyse
We study your brand voice, top-performing content, and SEO strategy to create content guidelines.
Build
We configure Gemini Enterprise with your product data feeds, style guide, and content templates.
Prompt
"Generate SEO-optimized product descriptions for all 500 new arrivals in the summer collection, highlighting key features and seasonal relevance."
Personalisation Engine
The Revenue Maximiser
The Challenge
You have rich customer data - purchase history, browsing behaviour, preferences - but your personalisation is basic. Generic "you might also like" recommendations don't move the needle. True 1:1 personalisation at scale seems impossible.
The Solution
AI-Driven Personalisation. You deploy a Personalisation Agent connected to your customer data platform. It analyses individual behaviour patterns, predicts preferences, and generates personalised product recommendations, email content, and on-site experiences for every customer.
How to Get Started
Connect
Softblues integrates Gemini Enterprise with your CDP, behavioural data, and transaction history.
Model
We configure personalisation rules that combine AI predictions with your merchandising strategy.
Prompt
"Generate personalised email content for customers who browsed running shoes but didn't purchase, considering their size preferences and past brand purchases."
Inventory Intelligence
The Stock Optimiser
The Challenge
You're either overstocked (tying up capital, risking markdowns) or understocked (missing sales, disappointing customers). Demand forecasting spreadsheets can't keep up with market dynamics, seasonality, and promotional impacts.
The Solution
Conversational Inventory Analytics. You deploy an Inventory Intelligence Agent that lets merchandisers query stock levels, demand forecasts, and reorder recommendations in natural language. It combines historical sales, market trends, and promotional calendars to optimise inventory decisions.
How to Get Started
Connect
We link Gemini Enterprise to your inventory management, sales history, and demand planning systems.
Ground
We configure the agent with your inventory policies, lead times, and business rules.
Prompt
"Which products are at risk of stockout before Black Friday? Show me the top 20 by revenue impact and recommended reorder quantities."
Ready to Transform Your E-commerce Operations?
Book a 30-minute discovery call. We'll assess your current AI readiness, identify your highest-impact use case from the five above, and outline a realistic path to production.
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This comprehensive handbook reveals real-world AI agent implementations across multiple business functions, complete with technical prompts and deployment strategies.
Discover how Gemini Enterprise powers intelligent agents that transform workflows—from product discovery to inventory optimisation—and learn how to build them for your organisation.
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