AI Voice Assistant: Increase Your Call Center Efficiency

You’re dealing with a high volume of customer calls, managing inquiries, scheduling appointments, and troubleshooting issues – tasks that often bog down your staff. What if you delegate these necessary routine call handling to our inbound AI voice assistant and focus on growing your business?

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Inbound AI Voice Assistant Works Without Compromising Service Quality

Our AI Inbound Voice Assistant is a 24/7 coworker who never needs a break, manages high call volumes easily, and allows your team to focus on higher-value tasks like building warm relations with customers or developing new sales strategies.

The Common Pain Points AI Voice Solves

Overwhelmed call centers

Struggling with volume, your human agents are spending too much time on repetitive questions, so let the AI voice assistant take it over to leave the creativity to the people.

Escalating labor costs

Adding more staff to handle calls means higher payroll without directly improving business outcomes, but AI voice assistant integration allows you to pay a one-time charge without thinking about it regularly.

Inconsistent customer experiences

Depending on human availability and accuracy often leads to frustrated customers. Smart AI voice assistants can’t be in a bad mood or inaccurate in their responses.

Softblues’ AI Inbound Voice Assistance in Action

We’ve successfully deployed AI voice solutions across industries, helping companies transform their customer service

AI Voice Assistant For Mercedes Benz

Automotive Retail

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AI-Powered Concierge for Aesthetic Clinic

Aesthetics

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AI Voice Assistant For AI Development Agency

Software Development

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The Challenge: Traditional Call Centers Are Costly and Inefficient

Let’s be honest—traditional call handling can be costly, slow, and inconsistent. Long wait times, overworked staff, and unhappy customers are all too common. Hiring more agents? Not a long-term fix.

That’s where AI voice assistant supports your team increasing conversions and customer loyalty.

AI Voice Assistants Brings Smarter, and Faster Calls

AI Voice Agent Integration

Connects to your business phone number and takes over routine inquiries – like FAQs, appointment scheduling, order tracking, and more.

Smooth Hand-off

When the system detects a more complex issue, it instantly routes the call to a manager — no customer frustration, no dropped calls.

CRM Integration

Every call interaction is logged and synchronized with your CRM, giving your team valuable data to enhance future interactions.

Scalable AI Solution

As your business grows, our AI voice tech scales with it – no need for expensive infrastructure or endless hiring.

AI Voice Tech Delivers Clear Practical Value

Lower Costs

Save up to 60% on labor costs by reducing the need for human agents to handle repetitive tasks

Higher Call Capacity

AI can manage 5 times the volume of traditional call centers, so your customers won’t have to wait.

Improved Customer Satisfaction

Faster response times, accurate information, and personalized service ensure your customers feel valued, not frustrated

Focus on What Matters

Free up your team to concentrate on strategic work and high-value interactions that drive growth and innovation.

Possible Use Cases: Where AI Inbound Call Handling Makes an Impact

Customer Service

Handle common inquiries and simple troubleshooting, allowing your agents to focus on more complex problems

Healthcare

Manage appointment scheduling, reminders, and basic health inquiries, freeing up your medical staff

Fintech

Respond to account inquiries, process balance checks, and handle simple transactions, reducing the load on your human agents

E-commerce & Retail

Provide order status updates, track shipments, and answer common product questions 24/7

Internal Support

Assist employees with HR requests like benefits, time-off inquiries, and policy questions, reducing administrative burdens

Education

Automate the handling of enrollment inquiries, course information, scheduling, and general administrative questions, allowing staff to focus on more personalized student interactions

Automotive Industry

Car Dealers & Services: Manage inbound calls for service appointments, vehicle availability inquiries, and routine service information without overwhelming your sales or service staff
Car Parts Sellers: Respond to availability, pricing, and order status inquiries, ensuring quick and accurate information delivery
Car Manufacturers: Handle inquiries related to warranty, recalls, and technical support, improving customer service efficiency across all regions

Customer Service

Handle common inquiries and simple troubleshooting, allowing your agents to focus on more complex problems

Healthcare

Manage appointment scheduling, reminders, and basic health inquiries, freeing up your medical staff

Fintech

Respond to account inquiries, process balance checks, and handle simple transactions, reducing the load on your human agents

E-commerce & Retail

Provide order status updates, track shipments, and answer common product questions 24/7

Internal Support

Assist employees with HR requests like benefits, time-off inquiries, and policy questions, reducing administrative burdens

Education

Automate the handling of enrollment inquiries, course information, scheduling, and general administrative questions, allowing staff to focus on more personalized student interactions

Automotive Industry

Car Dealers & Services: Manage inbound calls for service appointments, vehicle availability inquiries, and routine service information without overwhelming your sales or service staff
Car Parts Sellers: Respond to availability, pricing, and order status inquiries, ensuring quick and accurate information delivery
Car Manufacturers: Handle inquiries related to warranty, recalls, and technical support, improving customer service efficiency across all regions

Measurable Results You Can Count On

We don’t just promise improvements – we deliver them:

40-60% reduction in labor costs

5x increase in call-handling capacity

24/7 customer service availability

Higher customer satisfaction and retention rates

Why Choose Softblues?

Our competitive edge isn’t just the technology – it’s our approach. We don’t offer one-size-fits-all solutions. We work closely with you to create an AI system that’s tailored to your business, integrates with your existing processes, and delivers measurable results quickly.

Fast Implementation

We get you up and running quickly – no lengthy development cycles

Smarter Conversations

Our AI understands context and nuance, leading to more natural and effective customer interactions

Scalable and Flexible

Whether you’re handling 100 calls or 10,000, our system scales effortlessly to meet your needs

Cost-Effective for SMBs

We make enterprise-level AI accessible to small and medium businesses without breaking the bank

Take A Free AI Voice Assistant Test Drive (Limited Offer)

Let us show you how AI Voice Assistant cuts costs, improves efficiency and keeps your customers happy — all while letting your team focus on what matters most.
Book a free demo consultation and take our free AI test drive to connect with our AI expert and get a tailored Voice Assistant proposal designed for your business.

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FAQ

How quickly can I implement AI Voice Assistant in my business?

Implementation typically takes between 2 to 6 weeks, depending on the complexity of your requirements. We handle the entire process—from setup to integration with your CRM and other systems—ensuring a smooth transition with minimal disruption to your operations.

How does the AI differentiate between routine inquiries and more complex issues that need a human agent?

Our AI uses advanced natural language processing (NLP) to understand the intent behind each call. When the system encounters an issue outside of its programmed scope, it seamlessly transfers the caller to a human agent. The handoff is smooth, with full context passed along, so your agents can pick up the conversation without starting over.

Is AI Voice Assistant suitable for small businesses, or is it only for large enterprises?

This solution is highly flexible and works for businesses of all sizes. Whether you’re a small business looking to reduce costs and handle more calls or a large enterprise seeking to improve efficiency, our AI Voice Assistant system can be customized to your specific needs.

What kind of savings can I expect with AI handling my inbound calls?

On average, businesses save between 40-60% on labor costs related to call handling. This is because AI takes over the repetitive, low-value tasks that typically require human agents, freeing them to focus on more complex, high-impact work.

Can the AI handle multilingual calls?

Yes, our AI is capable of handling calls in multiple languages. This feature is particularly useful for businesses with international customers or multilingual markets. We customize the language options based on your specific needs, ensuring seamless communication with your clients, no matter where they are located.

How secure is the data processed through AI Voice Assistant?

Data security is a top priority. All call data is encrypted and stored securely in compliance with industry regulations, such as GDPR and CCPA. We also integrate with your existing systems, ensuring that sensitive information is handled with the same level of protection as your other business data.

What if I need to scale up my call-handling capacity – how easy is it to expand the AI system?

Our AI system is designed to scale effortlessly as your business grows. You can increase call capacity, add new features, or expand to additional languages without the need for significant infrastructure changes. We handle all updates and scaling requirements to ensure your system remains responsive to your evolving needs.

Discover our case studies

Learn about the value we bring to businesses

AI Chat and Voice Assistant for Car Dealership
Explore how we build a sophisticated AI Chat and Voice assistant for Car dealerships capable of handling diverse customer inquiries in three languages.
- Deployed a multilingual AI chat and voice assistant capable of handling customer queries in multiple languages, ensuring smooth communication across diverse customer bases.
- Automated customer information collection to streamline data gathering, reducing manual entry and improving the accuracy of customer records.
- Provided 24/7 customer support availability, ensuring consistent service around the clock, leading to higher customer satisfaction and quicker response times.
- Improved scheduling efficiency for appointments and test drives, allowing customers to book while reducing administrative workload for staff.
See full case study
Intelligent AI Assistant for Home & Garden Tools E-commerce
Learn how we developed an intelligent AI assistant for an e-commerce company specializing in home and garden tools. The client required a solution to help customers find the right products more effectively. This AI leverages NLP and detailed product insights to offer solutions based on customer needs
- Increased customer confidence in selecting the right products
- Deeper insights into customer needs and challenges
- Improved product discovery experience
- Lowered customer support workload
- Greater customer loyalty and repeat purchases
See full case study
Outbound AI Voice Agent for Car Service Recalls and Follow-Ups
Learn how we developed a sophisticated outbound AI voice agent that handles service recalls, reminders, follow-ups, and notifications in three languages.
- Continuously analyze communication data to improve AI models and determine the best timing and channels for outreach.
- For complex issues, supplement AI-driven communications with personal interactions to maintain a strong customer relationship.
- Regularly update vehicle specifications, service details, and promotions to maintain accuracy across all customer communications.
- Establish a feedback system with dealership staff to identify improvement areas and boost system relevance and performance.
See full case study
AI Copilot for European Automotive Group
Discover a multifunctional AI copilot of the European Automotive group for internal employee communications and emergency calling.
- Encouraging regular input from employees allows for ongoing AI adjustments, making the system more intuitive and effective.
- Periodic enhancements to training resources and knowledge bases keep the AI aligned with new information and evolving business needs.
- Leveraging AI alongside human insight supports robust solutions, particularly for complex challenges requiring a nuanced approach.
- Ensuring robust data protection within AI processes safeguards sensitive information, maintaining trust and compliance.
See full case study
AI Concierge System for Aesthetic Clinic
Discover how we developed a voice and chat AI receptionist for a premium aesthetic clinic that faced high call volumes and complex appointment scheduling, pulling staff away from patient care. Our AI easily handles inquiries, provides treatment details, and manages appointments via phone and WhatsApp.
- Enhanced patient experience with prompt responses
- Lightened staff workload, enabling focus on in-clinic care
- Greater accuracy in clinic appointment scheduling
- Efficient and precise delivery of treatment information
See full case study
Intelligent Document Management & AI Assistant for Automotive Manufacturing
Explore how we developed a secure document AI assistant for a leading automotive parts manufacturer that transforms file sharing into a Q&A system and protects proprietary production documents while enabling efficient knowledge sharing across engineering teams.
- Enhanced intellectual property security
- Improved accessibility of knowledge resources
- Upgraded employee onboarding experience
- Actionable insights for ongoing documentation improvements
See full case study

Softblues is your top custom app development partner

We ensure a journey marked by a relentless pursuit of quality

Trust

Our rankings, cases, founder`s reputation

We care about our reputation and continuously work on our strong brand, getting highly regarded reviews from our clients on Clutch, being TOP-10 among more than 20K web and mobile companies with JavaScript expertise.
Softblues is a European software development company with offices in London, the United Kingdom, and Nordhalben, Germany.

Expertise

We have solid JavaScript expertise: from React, Vue, and NodeJS practices run by dedicated Engineering Leads and reliable delivery processes to continuous people development culture and regular knowledge-sharing meetups.
We are professionals in Agile – Scrum, Kanban, or a mixture likeScramban – run by certified PMs/Scrum masters in our team.
We have a whole stack of expertise in-house – backend, frontend, design, QA, and PM.

Quality

We have robust recruitment processes which help us hire only the best talents on the market.
We prescreen all the candidates with our TechLeads to provide high- level compliance with the project for our partners.
Our talents have the English level of B2+.
We test and check candidates` software skills and communication skills.
All our talents have European mindsets, making them quickly involved in client projects.

Convenience

We provide dedicated HR, Legal, and Accounting Support for every Talent.
High hiring speed – up to a month for Senior Developer.
We propose competitive development rates.
We can start to cooperate without prepayment and charge once a month.

Testimonials

Ivan Serov
Co-founder & Partner of AutoBI
“Softblues helped me to create our product AutoBI from the idea until the final release. Softblues, led by Ivan, set up a highly skilled and motivated team of engineers for our company, which helped us deliver the MVP and Final version of the product 2x faster than expected. As a result, we won the national grant and got a few enterprise clients for our business which helped with further investment rounds. I would recommend Softblues to any startup owner who wants to gain quick results and a great partner.”
Client's Clutch review:View full review
Case study:Read full case study
Michelle Excell
Co-founder / Chief Product Officer at Voiijer Inc.
“I was impressed with Softblues from the very first meeting. They were the only company who actually brought subject matter experts to initial meetings. Softblues team were able to quickly evaluate, take over, and then take that MVP to the launchable product. This cooperation helped us to attract more investments and achieve remarkable growth!”
Mae Yip
Founder & Executive of Eric
“The team has been very flexible and supportive throughout the engagement. Softblues is great at working with startups; they're very flexible and patient.”
Client's Clutch review:View full review
Case study:Read full case study
Mark Van Winkle
COO of Virtusize
“Softblues has successfully implemented a design system for our analytics platform that consists of a number of different chart types, such as simple bar and line charts, but also more complicated treemap charts, nested pie charts, and other drill-down charts with varying difficulty levels. Highly recommend the team over at Softblues.”
Client's Clutch review:View full review
Case study:Read full case study
Szymon Dudek
Project Broker of Divante
“Softblues has successfully delivered high-quality services in a timely manner and within budget. They scan professional and experienced candidates for the client. They communicate frequently and promptly, ensuring an effective workflow. Their honesty and transparency are hallmarks of their work.”
Client's Clutch review:View full review
Case study:Read full case study
Eric Rowley
Vice President Operations of Shift Interactive
“Ivan and his team at SoftBlues have been critical in helping Shift deliver products to our clients. The team has consistently provided great engineering output and product delivery for us. We have worked with SoftBlues on a variety of projects and will continue to do so for the foreseeable future. It goes without saying that I strongly recommend working with Ivan and his team at SoftBlues”
Client's Clutch review:View full review
Case study:Read full case study
Ivan Serov
Co-founder & Partner of AutoBI
“Softblues helped me to create our product AutoBI from the idea until the final release. Softblues, led by Ivan, set up a highly skilled and motivated team of engineers for our company, which helped us deliver the MVP and Final version of the product 2x faster than expected. As a result, we won the national grant and got a few enterprise clients for our business which helped with further investment rounds. I would recommend Softblues to any startup owner who wants to gain quick results and a great partner.”
Client's Clutch review:View full review
Case study:Read full case study
Michelle Excell
Co-founder / Chief Product Officer at Voiijer Inc.
“I was impressed with Softblues from the very first meeting. They were the only company who actually brought subject matter experts to initial meetings. Softblues team were able to quickly evaluate, take over, and then take that MVP to the launchable product. This cooperation helped us to attract more investments and achieve remarkable growth!”