WhatsApp AI Assistant for Event Venue Bookings
AI Booking Assistant on WhatsApp
An AI assistant embedded in WhatsApp that helps customers find and book event venues, answer queries, and guide users through availability and pricing with natural, conversational support.
Book a Case WalkthroughA venue provider for events looking to offer instant booking support and venue information on WhatsApp, a platform where many of their customers already engage.
The Challenge
Manual responses and slow booking steps caused lost inquiries and frustrated users, with customers dropping off before booking.
- Slow manual reply times on messaging channels
- High drop-off before booking due to unclear steps
- Inconsistent answers about availability and pricing
- Limited support outside business hours
- Missed leads from digital inquiries
Our Solution
Softblues developed a WhatsApp-based AI assistant that answers client questions, checks venue availability, shares venue details and prices, and helps users complete bookings—delivering fast, friendly support where users already chat.
- Natural language Q&A for venue queries
- Instant availability checks
- Guided booking flow via WhatsApp
- Automated pricing and offer details
- 24/7 support without human intervention
Built with Enterprise-Grade Technology
Goals and Objectives
The client came to us with clear objectives to transform their operations.
Improve Booking Experience
Help users find venues and book faster through conversational interaction.
Increase Leads and Conversions
Capture more inquiries and convert them into bookings with instant replies.
Lower Support Effort
Automate repetitive responses and check availability without manual staff.
Provide 24/7 Availability
Serve users anytime with accurate answers through WhatsApp.
How It All Works Together
Messaging Interface
WhatsApp Business API handles incoming user messages and sends replies.
AI Logic Engine
GPT-4 processes user intent and generates accurate answers.
Booking Integration Layer
Syncs with venue availability API and CRM system to show real-time info.
Value and Impact Delivered
Measurable improvements across every dimension of operations.
Faster Booking Time
Users complete booking steps faster with conversational support on WhatsApp.
More Leads
Increased inquiries captured through quick automated responses.
Higher Conversion
More leads converted into confirmed bookings with guided flows.
Lower Support Load
Support team sees fewer repetitive questions thanks to automated chat.
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