Full Case Description

Main Functionality:

Experience Emily, our AI Voice Assistant designed for The London Luminary, a creatively inspired event venue in London. This demo showcases Emily's ability to:

  • Assist with Event Bookings: Guide you through booking events for individuals or groups, whether a personal celebration or a corporate function.
  • Handle Corporate Inquiries: Facilitate bookings for event rooms suitable for company events, conferences, or team-building activities.
  • Provide Personalized Service: Ask for details such as the number of guests, preferred date, catering options, and phone number to tailor the booking to your needs.
  • Confirm Bookings via WhatsApp: Inform you that all booking details and payment instructions will be sent through WhatsApp for your convenience.
  • Engage in Natural Conversations: Use your name throughout the interaction to create a personal touch and ensure a friendly, professional dialogue.
  • Address Various Queries Professionally: Respond concisely to your questions, summarize information before finalizing bookings, and appropriately manage unrelated inquiries.

How to Test the Demo

1. Initiate the Conversation:
• Click on the 'Start Voice Conversation' button to begin your interaction with Emily.
2. Interact with Emily:
• Test Different Scenarios:
  • Personal Event Booking: Mention interest in booking a venue for a personal event like a birthday or anniversary. Emily will guide you through selecting a space and services.
  • Group or Corporate Booking: Indicate that you're booking for a group or your company. Emily will collect details such as the number of attendees and any specific requirements.
  • General Inquiries: Ask about available event spaces, catering options, or additional services. Emily will provide concise, helpful information.
  • Unspecified Times: If you mention a general time like "next weekend" or "evening," Emily will suggest available time slots and confirm if they work for you.
  • Unrelated Questions: Pose a question unrelated to The London Luminary to see how Emily professionally redirects the conversation.
3. Provide Booking Details:
• When Emily asks for your phone number, provide a contact number to simulate the booking process. • She will inform you that the booking details will be sent to your WhatsApp for confirmation and payment.
4. Conclude the Demo:
• End the conversation when you're finished testing.
5. Provide Feedback (Optional):
• Share your experience to help us improve Emily's interactions.